We are currently looking for a highly skilled, friendly, approachable and organised receptionist to work at our meeting suite.
The Role:
The receptionist is the first point of contact with our clients. As we provide a premium service to our clients we expect their customer experience to be of the very highest standard.
From organising meeting rooms to exacting standards, welcoming clients, keeping our meeting suites well organised and the kitchen and communal spaces neat and tidy, you will be the very heart of the office.
When you aren't welcoming clients and attending to their and our advisers needs you will be ensuring that meeting rooms are well stocked, your reception area is organised and that you are fully prepped for the next meetings.
You will be responsible for answering the phones, setting up meeting rooms, allocating meeting rooms for client visits, putting together folders for clients, keeping the office well organised, stocked up and ensuring our five star offering is constantly adhered to.
Working with a small team of advisers you will ensure that they have everything they need in order to do their jobs efficiently and to a very high standard. From ensuring the kitchen is clean and tidy, ordering supplies for the office, making staff drinks or just offering to help at busy times, you will understand the need for 5 star hospitality at all times and the need to be a welcoming team player.
The ability to use your own initiative is key and an eye for detail is important, this role requires that you see everything before the client does, and fix any issues before clients have the chance to notice.
You will need to be able to cope with change and being given ad-hoc jobs to do. The ability to not get flustered is a massive bonus!
Key Tasks and Responsibilities:
- Accommodate visitors, clients and staff.
- Answer calls and direct them to appropriate people, acting as a gate keeper where necessary.
- Coordinate meeting room bookings and appointments, managing the diary’s efficiently, as well as ensuring that rooms are tidy, stocked with everything that is needed and that guests are served refreshments and anything they may need.
- Record, file and track all outgoing and incoming mail, sort mail and distribute on the same day.
- Manage all matters pertaining to reception/office appearance and utilities - including maintaining kitchen area and meeting rooms.
- Work with the facilities manager on upkeep of facilities and notify our facilities manager should anything need repairing or looking at immediately.
- Ensure supplies are replenished and refreshed, including breakfast supplies.
- Maintain office stationery, and replenish when needed
- Any ad-hoc duties
About you
Essential Skills:
- Excellent communication and telephone skills
- Good computer skills - efficiency in Outlook, Word, Excel, PowerPoint
- Fantastic people skills
- Experience of working in hospitality as front of house, working as a concierge or as a deputy manager in the services industry would be an advantage.
- A 5 star approach to reception duties, possible experience of working within the services industry within a first class establishment would be beneficial
- Administration skills
- Experience of working in a busy reception area. Whether in a hotel or office environment.
- Well presented and the understanding of what it means to be front of house
- Ability to provide a concierge type service where the clients needs are met in a friendly and efficient manner, going the extra mile when needed.
Key Characteristics:
- Friendly personality - approachable, outgoing, assertive, shows initiative and welcoming
- Fantastic organisational skills: ability to prioritise, follow up and multi-task
- Flexible and resourceful at problem-solving
- Ability to work independently or as part of a team
- Proactive
- Well-presented and the understanding of what it means to be front of house
What you will get in return:
We recognise the importance of our staff and as such reward with a highly competitive salary along with a fantastic benefits package such as company performance bonus (up to 13%), contributory pension, life assurance (4 x salary) and private health insurance. We provide a complimentary breakfast to all staff every day, and a very generous holiday entitlement of 33 days plus bank holidays.
If you believe you can be an asset to our award winning business and want to work in a positive and inclusive environment then please do not hesitate to send your cv to [email protected]
